Business Account Manager - Manager of his own time

A person whose business card displays the position of Business Account Manager takes care of VIP customers from the SME segment.

Each Business Account Manager is responsible for 120 - 150 customers. Each of the customers should be contacted at least twice every 6 months. Meeting with customers is of critical importance to us, because if we do not visit the customer, our competitor/s will. Our service model makes it possible for us to build customer relationships not only during sales meetings but also during various events. Our goal is to ensure that the dedicated customers use the full range of services from our portfolio and enjoy being with us.

What can you expect after your start date?

Each new recruit for this position will be sent to an initial (one-month-long) certification training course. During the training, he/she will become familiar with all services designed for business clients. The training is combined with practical sessions. A new Business Account Manager, accompanied by a senior colleague, goes out in "the field" to meet customers. When working on a technical proposal or a presentation, a Business Account Manager can rely on support from a Customer Solution Specialist.

Compensation depends on your performance

Base salary of a Business Account Manager is determined by his/her experience and practice, while bonuses depend on his/her performance. Good performance means great reward. The standard tools that a Business Account Manager benefits from include a company car (that can also be used for private purposes), a notebook and a mobile phone including a generous tariff; because the more time a Business Account Manager spends in contact with our customer, the better.

A typical business day of a Business Account Manager

Before lunchtime, when driving to or from the office, you will arrange two or three meetings with customers. Once in your office, you will make several telephone calls, prepare documents and sales proposals for your next meetings, and speak to / meet with your colleagues including specialists. Additionally, you will respond by phone or by e-mail to your customers' requests and outstanding items from previous meetings with customers. You will enter newly signed contracts into the system and (when necessary) spend some time dealing with customer claims and complaints. Meanwhile, having planned your next meetings with your clients, you will proactively call new businesses and study new products and services. Each of your days will be fairly busy but how to organise the day will be solely your decision.